Got any further questions or comments? Let us know below or by tweeting to us at JustAskGemalto. You will then need to reorder a new SIM card. The best course of action is to call your service provider and tell them that you lost your phone. If you have lost your SIM, it is important to make sure that no one is able to find and use it fraudulently. Please contact Customer Services on 322 (if calling from a Lycamobile number) or 0207 1320322 (if calling from any other number) with your SIM card details and your card will be blocked. Is this possible by Content Team Jan 22, 2018. It is possible to recover data from a broken SIM, but you will need to use specialist software, but be warned this often has costs involved. I have lost my SIM card and would like to block it to avoid someone using it. If reinserting the SIM does not solve the problem, contact your wireless provider, explain the issue and order a new SIM. Removing the SIM and reinserting can solve the issue. Often your SIM card can become dislodged in your cell phone, which can affect its performance. Have a look at what your cell phone screen says, if you see a message like “SIM error,” “Insert SIM”, “SIM not ready” or something similar, try taking the SIM out then put it back in and power up your phone. If your mobile phone has been stolen, please read our other post which can outline the steps you can take.įirstly, if you have broken your SIM, it is important to check that it is in fact broken. Losing or breaking your SIM card is a modern-day inconvenience but there are steps you can take to either replace the SIM or make sure that no one else is able to use it.
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